Welcome to this site’s FAQs. In order to help you complete various aspects of purchasing, ordering, receiving goods and after-sales more smoothly, we have compiled the following frequently asked questions and clear answers. If your question is not listed below, you are welcome to consult further through other channels announced on the website.

  1. About the authenticity and quality of the goods

Q: How to ensure that the bags sold on the website are authentic?
Answer: We strictly implement the quality control process of “identify first, then put on shelves”. Each bag has passed at least two independent manual identification levels and is regularly reviewed with a third-party authoritative identification agency. All appraisal records are kept on file for future reference. If you still have doubts, you can entrust an appraisal institution recognized by both parties to re-inspect it at your own expense within seven days after signing for it. With a valid appraisal report, we promise to “compensate for three fakes”.

Q: How do you understand the “quality” of the product description?
A: We adopt the internationally accepted second-hand luxury goods quality grading system, which is divided into five to seven levels from “new and unused” to “with obvious traces of use”. Details such as hardware scratches, leather wrinkles, edge oil peeling, and interior stains will be clearly marked in the specific condition description of each item. Text descriptions take precedence over pictures. If you have any questions about a certain description, it is recommended to contact customer service for confirmation before placing an order.

  1. About ordering and payment

Q: Can I modify the order information (address, style) after placing the order?
Answer: When the order status is “Pending”, you can cancel the order yourself and place a new order. If you need to modify the delivery address or contact information, please contact customer service within 1 hour after placing the order to try to modify it; once it enters the “shipping” or “shipped” stage, any modification is not guaranteed to be successful and may incur additional shipping costs.

Q: What payment methods are supported?
A: We support mainstream online payment methods, including credit cards, debit cards and multiple third-party digital wallets. The checkout page displays all available options. Some payment methods may incur handling fees, which are subject to real-time announcements by the payment service provider. We do not accept cash, bank transfer or cash on delivery.

  1. About delivery and receipt

Q: How long does it take to receive the goods after placing the order?
A: The processing time is 1-2 working days, standard delivery takes about 2-5 working days, and express delivery takes 1-3 working days. It may be postponed in remote areas and around statutory holidays. The specific delivery time is subject to the system estimate at the time of placing the order.

Q: Do I have to sign for it in person?
Answer: It is strongly recommended to sign for it in person. If you entrust someone else to collect the goods on your behalf, please inform the collector in advance and be sure to open the box and inspect it on the spot. For high-value orders (exceeding a certain amount), I will be required to sign for receipt with a valid ID, otherwise the logistics party has the right to refuse delivery.

  1. About returns, exchanges and after-sales

Q: Can I return the bag I receive if I don’t like it?
Answer: Under the premise of complying with the return and exchange policy, you can apply for a return without reason within seven days from the day of receipt. However, you must ensure that the product has not been used, the tamper-evident label is intact, and all accessories and original packaging are complete. Please refer to the detailed terms in the “Return and Exchange Policy” for details.

Q: How to apply for appraisal or repair services?
Answer: We do not directly provide maintenance and repair services for the time being, but we can recommend third-party luxury care agencies that have undergone qualification verification for you. If you need identification or repair, please submit product photos and demand description through customer service channels, and we will assist with the transfer.

  1. About accounts and security

Q: How do I delete my account and personal information?
Answer: You can enter the account settings page after logging in and select “Cancel Account”. The logout process requires identity verification, and once completed, all order records, points and collection information will be permanently deleted and cannot be restored. We will complete the data processing within 30 days.

Q: Why is my account temporarily locked?
Answer: Entering incorrect passwords multiple times in a row, refreshing the page frequently in a short period of time, or abnormal login behavior detected by the system (such as rapid IP switching across regions) may trigger a security lockout. It usually unlocks automatically after 30 minutes, and you can also reset it through the “forgot password” process. If it is locked repeatedly, please contact customer service for manual verification.

  1. About bulk purchase or resale

Q: Can I buy the same bag in bulk for resale?
A: We reserve the right to limit the quantity of a single order and the frequency of purchases within the same account cycle. If the system determines that it is a commercial resale behavior (for example, the same address purchases popular styles multiple times in a short period of time), the order may be cancelled. If you are interested in bulk purchasing cooperation, please learn about the cooperation entry process through the “Become a Seller” page.

We hope the above answers will help clear up your doubts. Happy shopping.